Nokia Service Manager - OSS 

India 

766439955

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

Responsibilities

• Interface between GDC and the customer.
• Continuous Improvement initiatives.
• Executing and implementing the improvement program from OSS/Domains to reduce respective issues.
• To derive the new business to GDC from Customer.
• Maintaining and strengthening the relationship between customer and region for smooth operations
• Competency Development.
• To meet 100% SLA / KPI Target’s
• To ensure 100% availability of OSS / tools.
• Ensure delivery is aligned as per agreed OLA / SLA.
• Ensuring automated delivery wherever possible.
• Regular communication and coordination with Onshore teams.
• Additions of New Projects.
• Incorporating the continuous improvement approach
  

• Good Knowledge on Telecom Network 3G/4G/5G
• Strong Knowledge and Handson experience on OSS Tools
• Strong Leadership and Management Skills
• People Management Skills
• Customer Management Skills
• Vendor / 3rd party Management Skills
• Time Management
• Analytical Skills
• Operations Management Skills
• Excellent Communication and Interpersonal Skills
• Quick Learner

Experience: 14yrs- 16yrs

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark