Nokia CM Engineer OSS 

India 

245095502

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

• Troubleshooting of Surepay tariff and bundle configurations, tariff issues, provisioning failures etc.

• Captured & analysed traces, performed activities.

• Excellent hands-on experience on Linux, Scripting language will be added advantage.

• Hardware troubleshooting with HP, and RMS blade system.

• Handling customer complaints.

• Follow-up & ensure good co-ordination with Technical Support teams.

• Care Co-ordination and care case management.

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.specialised or broader knowledge of theory and principles within a professional discipline. Typically 4-5 years experience inconfiguration at Charging platform covering belowand a graduate equivalent degree.

• Surepay Charging system, Nokia Data Refinery and FlowOne, 6D elements such as CRM, Billing, OM, UPC, Inventory, ESB, Notification Engine, Reporting and PRM etc
• Tools: Wireshark/Tracer/ CRM/Scripting/ Penthao tool for performance management/ITSM / etc
• Interfaces such as, SOAP/XML/HTTPS/HTTP/JSON etc

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark