Nokia FM Engineer OSS 

India 

660768735

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

• Autonomously performs tasks with a moderate level of guidance but within defined procedures / guidelines (EG Resolves OSS/SQM Platform , Ensures availability & performance of OSS/SQM , Ensures maintenance of OSS/SQM servers, workstations and firewalls ,Ensures availability of OSS/SQM SW backups, Ensures housekeeping and data cleansing of OSS/SQM applications ,Support OSS/SQM installations ,Perform application performance tuning ,Performs end to end integration test from IT point of view ,Support OSS/SQM IT documentation ,Support OSS/SQM IT problem management).• Undertakes function through analysis of status or performance indicators / service configuration requirements and possible solutions, makes independent judgments, decisions and recommendations and solves a range of individual or commonly recurrent abnormalities / service configuration requirements through knowledge and technical experience.• Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization for individual incidents, problems, changes or risks.• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.• Translates to the next level of detail global standardized procedures / checklists to specifics for an MS customer.• May coach and provide on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, and during periods outside normal working hours of a Service Operations Manager.• May monitor the set of CR’s received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels, including through the re-prioritization of work and / or engagement of additional temporary resources.

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.Specialised or broader knowledge of theory and principles within a professional discipline. Typically 3+ years directly related experience in fault management L2 and a graduate equivalent degree.

• Incumbent must have hands on skills like Kubernetes, Open Shift, Linux and cloud experience.
• Advantage if has Telemedia OSS experience is there.
• Added advantage is if have DB experience. (Oracle/Mongo/Neo4J/Maria DB)

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark