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Apple Executive Studio Support Engineer Enterprise Systems Ireland, Cork 7649522
15.06.2024
Minimum Qualifications
- Customer service driven
- Ability to troubleshoot issues related to MacOS and iOS
- Outstanding problem solving and critical thinking skills
- Ability to work collaboratively on a team
- Effectively coordinates work and communication across diverse groups of individuals
- Thrives in a dynamic, fast-paced environment with multiple opposing priorities
- Excellent written and verbal communication
- An appreciation for what the Apple brand stands for
- Open-minded to new insights, concepts, and technologies, as well as being pragmatic and innovative
- A positive demeanor and solution-oriented approach
- 5+ Years experience in customer technical support
- 2+ Years experience supporting in Studio environment or executive/c-suite
Preferred Qualifications
- Use Help Desk ticket management software to coordinate support tickets
- Respond to customers via written, voice, and video communications
- Troubleshoot Macs, iOS devices, monitors, printers, and other technology assets deployed to the studio members
- Provide support for MacOS, iOS, and internally deployed software
- Provide basic system account management
- Diagnose and troubleshoot issues related to basic network connectivity
- Provide remote support to production clients via written, voice, or video sessions
- Provide a best-in-class and unique white glove Apple experience to Apple TV+ clients
- Maintain close relationships and collaborate with Apple TV+ productions, partner teams, and IS&T departments
- Develop and maintain a solid understanding of trends and standard processes within Apple
Additional Requirements
- This posting is not for a specific job opening and by submitting your resume you are expressing interest in being contacted about this type of role at Apple in the future.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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