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Apple tv+ Executive Studio Support Engineer Employee Experience & Productivity Ireland, Cork 889049356
27.06.2024
Minimum Qualifications
- Customer service driven
- Ability to troubleshoot issues related to MacOS and iOS
- Exceptional problem solving and critical thinking skills
- Ability to work collaboratively on a team
- Effectively coordinates work and communication across diverse groups of individuals
- Thrives in a dynamic, fast-paced environment with multiple competing priorities
- Excellent written and oral communication
- An appreciation for what the Apple brand stands for
- Open-minded to new ideas, concepts, and technologies, as well as being pragmatic and innovative
- A positive attitude and solution-oriented approach
- 5+ Years experience in customer technical support
- 2+ Years experience supporting in Studio environment or executive/c-suite
Preferred Qualifications
- Utilize Help Desk ticket management software to coordinate support tickets
- Respond to customers via written, voice, and video communications
- Troubleshoot Macs, iOS devices, monitors, printers, and other technology assets deployed to the studio members
- Provide support for MacOS, iOS, and internally deployed software
- Provide basic system account management
- Diagnose and troubleshoot issues related to basic network connectivity
- Provide remote support to production clients via written, voice, or video sessions
- Provide a best-in-class and unique white glove Apple experience to Apple TV+ clients
- Maintain close relationships and collaborate with Apple TV+ productions, partner teams, and IS&T departments
- Develop and maintain a working knowledge of trends and best practices within Apple
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $102,000 and $170,100, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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