Uber Sr Technical Program Manager - HR / Service Delivery 

United States, West Virginia 

763984885

• Partner with the Product Manager to define the implementation strategy and engineering requirements.
• Manage Tech implementation and rollouts from requirements gathering stage to sunset
• Interface with 3rd party vendors, internal engineering teams to estimate work efforts, define breakthroughs and manage resources.
• Track Engineering progress, resolve dependencies, evaluate risks and communicate status and issues to upper management and project stakeholders. Engage and energize the project teams to achieve aggressive goals.
• Proactively remove obstacles to drive momentum and progress. Identify communication gaps, manage issue escalations and provide support to teams balancing challenging priorities. Drive results proactively.
• Prepare and coordinate updates to leadership across the organization
• Advise external teams on the feasibility of enhancements
• Develop an end-to-end rollout plan for new products and enhancements, and project-manage launches
• Manage products post-launch support and surface and advocate key insights from the business to inform product improvements

• 7+ years as a TPM or Engineering Manager focusing on IT/Enterprise systems with
• Unwavering technical implementation/configuration experience in ServiceNow, or as a key partner with their ServiceNow team.
• Strong understanding of program management methodologies, technical project management, and ServiceNow and other HR systems.
• Excellent written and verbal communication skills including ability to deliver program status, roadmaps, business outcomes & impacts, and metrics
• Strong interpersonal skills to prioritize multiple, high-reaching priorities simultaneously
• Brilliant analytical skills with track record of using objective data and metrics to back up assumptions, recommendations, and decisions

• Deep understanding of the HR technology ecosystem
• Experience with implementing ServiceNow
• Experience with ATS (Application Tracking systems).
• Experience with building internal solutions while working with multiple stakeholders.
• Proficiency in applications such as JIRA
• PMP & Agile certifications

For San Francisco, CA-based roles: The base salary range for this role is USD$171,000 per year - USD$190,000 per year.

For Seattle, WA-based roles: The base salary range for this role is USD$171,000 per year - USD$190,000 per year.