Uber Senior Program Manager HR Service Delivery ServiceNow 

United States, West Virginia 

543575678

About the Role

The Program Manager role will be perfect for someone with a demonstrated passion for HR, as well as deep knowledge of ServiceNow, using your technical skills and functional knowledge to support the HR Service Delivery roadmap and drive P&P efficiency. You will have the ability to understand and define ambiguous HR business requirements, propose and translate scalable tech solutions, and consider both the big picture and minute details.

What the Candidate Will Do:

• Support the HR Service Delivery roadmap, by diving deep into the People org needs, as well as business challenges and understanding ServiceNow capabilities
• Manage medium to large-scale projects, conducting thorough analysis to ensure feasibility, scalability, and alignment with the business requirements and People org priorities
• Have a good understanding and staying relevant of industry tooling, initiatives, and best practices
• Recommend solutions that build efficiencies, eliminate manual processes, and support strategic operational needs
• Gather requirements, collaborate with multi-functional partners to support the definition of as-is & to-be processes, and develop solutions in line with ServiceNow capabilities
• Lead & complete UAT for feature & functional delivery
• Document and support training & change management for deployment as required
• Collaborate with our People org & IT partners to deliver on initiative from end to end
• Evaluate newly released features and develop plans for adoptions if in support of operational needs
• Participate in special projects as and when needed

Basic Qualifications:

• 7+ years of related work experience
• 3+ experience with ServiceNow or similar technology
• Solid understanding of HR processes
• Experience with service delivery (ie. Customer Service)

Preferred Qualifications:

• Superb communication skills with both technical and non-technical audiences
• Experience managing complex multi-functional projects
• Self-starter attitude - you boldly pursue your work and love the responsibility of being personally empowered
• Curiosity - you're innovative, creative, and constantly looking for opportunities to tweak and optimize

For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .