Citi Group Head Application Support Chief Technology Office CTO 

United Kingdom, England, London 

763651802

Leadership and Team Management:

• Lead and inspire a high-performing global team dedicated to providing best-in-class support for CTO-developed applications.
• Foster a culture of continuous improvement, collaboration, and knowledge sharing within the team.
• Mentor and develop team members to maximize their potential and contributions.
• Manage team performance, including evaluations, compensation, and career development.
• Oversee team budget and resource planning.
  

Service Delivery and Optimization:

• Champion a culture of continuous improvement by spearheading engineering initiatives focused on automation, user adoption, and process optimization.
• Enhance Citi's safety, soundness, and operational efficiency by proactively identifying and mitigating potential support challenges.
• Improve service levels by maximizing operational efficiencies and strengthening incident management, problem management, and knowledge-sharing practices.
• Drive efficiencies through root cause analysis reviews, knowledge management, performance tuning, and user training.
• Formulate and implement a framework for managing application capacity, throughput, and latency.
• Define and implement application onboarding guidelines and standards.
  

Collaboration and Partnerships:

• Guide development teams on application stability and supportability improvements.
• Participate in business review meetings, aligning technology strategies with business requirements.
  

Vendor and Technology Management:

• Manage vendor relationships, including oversight for all offshore managed services.
• Ensure adherence to all support process and tool standards, and collaborate with management to enhance processes and implement best practices.

Qualifications:

• Proven track record of success in leading and managing global application support teams.
• Deep understanding of support best practices, methodologies, and tools.
• Strong technical aptitude with experience in supporting complex applications and platforms.
• Excellent communication, interpersonal, and stakeholder management skills.
• Passion for delivering exceptional user experiences and driving operational excellence.

Education:

• Bachelor’s/University degree, Master’s degree preferred

What we Offer

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

• 27 days paid annual leave
• Award winning pension scheme,
• Life assurance and
• Private medical insurance with Bupa healthcare.

Time Type:

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