Netflix Operations Supervisor Netflix House - Philadelphia 

United States, Pennsylvania, Upper Merion Township 

763570285

As the Operations Supervisor, you will lead the Fan (guests) and Crew (staff) experience in all Netflix House common areas. Your responsibilities include ensuring oversight of the Crew that are greeting, selling tickets, staffing two small attractions, and ticket scanning for two large walk-through experience spaces. You will be tasked with developing efficient staffing plans, recruiting, hiring, and training crew, and overseeing the daily operational flow to ensure a best-in-class Fan experience. You are an individual who is passionate about sharing Netflix fandom by leading a crew that is set up for success with great training, knowledge, and the right tools to create memorable experiences. The ideal Operations Supervisor is a communicative leader who is dedicated to developing and connecting with their team.

This role reports to the Assistant General Manager and is a salaried, on-site role based in King of Prussia, PA.

What you will do:

• Manage daily on-site operations for common areas, including entry greeting, ticket sales, and all aspects of two small attractions, as well as ticket scanning for the two large walk-through experience spaces.

• Focus on creating best-in-class fan service, including service recovery, within budget constraints.

• Act as a Manager on Duty and Safety on Duty for the operation.

• Develop hiring, training, and deployment strategies in partnership with house leadership.

• Own the development and employee journey for assigned Crew Members and Leads.

• Provide ongoing feedback to all Crew Members to support their role in the operation.

• Optimize ongoing operations to achieve maximum efficiency for Fan flow and labor utilization.

• Align with the Assistant General Manager and other departments to track against operational key performance indicators.

• Promote and foster a mindset of continuous innovation for internal teams and external partners.
  

What we need from you:

• Demonstrated 4+ years of operations supervisory experience leading a customer-facing team.

• Experience managing direct and indirect teams in an environment that embraces continual learning, feedback, and change.

• Strong knowledge of hiring practices and training & development strategies.

• Demonstrated experience in overseeing daily activities, enforcing EHS compliance, managing staff training, and optimizing workflows to enhance both safety and guest experience to ensure an overall safe, efficient, and guest-focused operation.

• Excellent communication skills, both verbal and digital.

• Excellent leadership skills.

• Strong desire to think outside the box and innovate.

• Availability to work days, nights, weekends, and holidays in a 365-day attraction