Uber Customer Experience & Growth Operations Manager 

United States, West Virginia 

763311395

Design and execute, ensuring we bring inwhile keeping existing users.

Leverage insights to, and implementtargeted engagement initiatives.

Detectexperience gaps, ride performance challenges, and market opportunities, turning insights into actionable improvements.

Support the, ensuring.

• Customer-Centric Mindset: Passion for delivering exceptional customer experiences and building long-term loyalty .
• 3+ Years of Experience: Proven experience in operations, business analytics, project management, finance, strategy, consulting, or customer experience.
• Passion for Teamwork: Strong collaboration skills to work with cross-functional teams and enhance rider interactions.
• Excellent Communication & Organization Skills: Ability to influence stakeholders and drive alignment for customer-first initiatives .
• Strong Analytical & Problem-Solving Skills: Ability to interpret rider behavior and feedback , translate findings into action plans, and execute solutions.
• Execution Speed & Attention to Detail: Ability to balance strategic vision with operational excellence , ensuring we deliver fast and high-impact improvements .
• Adaptability & Agility: Comfort working in a fast-paced environment with rapidly changing priorities .
• Data Proficiency: Strong ability to track KPIs, interpret insights , and implement changes based on customer behavior.
• Language: Fluent in English & Spanish.
• SQL Proficiency – Basic ability to extract insights from data and translate them into meaningful customer strategies.

• Experience in customer experience, growth marketing, or user retention strategies.

• Background in user research, service design, or loyalty programs.

• Passion for shaping rider journeys and optimizing real-world interactions.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .