Philips Customer Support Engineer 

Israel, Haifa District, Haifa 

762864330

Customer Support Engineer
Your role:

• We are looking for an energetic Customer Support Engineer to support the technical and clinical workflow needs of Philips AV\AI and Digital Pathology local region customers. Providing installation and maintenance to HealthTech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value. Technical capabilities range from product malfunctions, proactive, predictive, upgrades. Clinical workflow capabilities include understanding of basic clinical workflows using AV\AI clinical applications.

Responsibilities:

• Install and maintain AV\AI and Digital Pathology solutions for local region of Israel.
• Provide first and second-line support, technical or clinical workflow. Investigating, troubleshooting & escalating to problem desk as needed. Acts in accordance with our regulatory guidelines
• Maintains direct communication with AV\AI and Digital Pathology customers, collecting feedback and maintaining customer satisfaction
• Accurately documents service records inclusive of diagnostics, resolution & test procedures and case status using the service management system. Capturing solutions to allow for knowledge share
• Requires customer visits in different locations of Israel (20%)

You're the right fit if:

• At least 3 years of experience in domains of Customer Support / professional services engineer /Software verification/ Information Technology
• Strong software troubleshooting skills
• Experience with operating systems (Windows\ Linux) installation
• Clinical workflow – experience with verification testing \ basic knowledge
• Basic knowledge and understanding of security standards – advantage
• Basic Knowledge in Cloud services and Cyber Security– advantage
• Experience with Field service /Customer Support – advantage
• Familiarity with Medical equipment - advantage
• Great interpersonal skills, team player, customer service orientated
• Independent, responsive, able to work in a dynamic environment and under pressure
• Excellent verbal and written communication skills with English fluency

Indicate if this role is an office/field/onsite role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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