SAP SAP CX Solution Value Adoption Advisor-Bangalore 

India, Karnataka, Bengaluru 

761929522

What You’ll do

Should be very experienced with E2E business processes, capabilities, and best practices of the solution to be able to discover and diagnose customers’ adoption and consumption opportunities and provide actionable advice on how to leverage SAP’s solutions to drive better business value and outcomes. Customer Experience (CX) solutions include Marketing, Commerce, Sales, Service and Customer Data Cloud in combination with BTP, AI, integration and mobility technologies.

• Focus on identifying and improving under-adopted solutions, processes, functions.
• Ensure Adoption Plays are recommended and executed consistently and efficiently.
• Collaborate with both CX and Regional Stakeholders to ensure alignment.
• Identify, create, and deliver common patterns and needs to drive scale for outreach.
• Drive continuous improvement and follow a consistent approach.
• Talk with business stakeholders and influencers about their business goals and how they measure success to be able to identify and advise/deliver on:
• Business outcome improvements the customer can expect.
• Industry best-practices to map business requirements to E2E process, solution and product.
• Innovations and solution capabilities SAP can offer to accelerate business goals.
• Simplifications and benefits from standard and seamless upgrades.
• Change management and enablement needs.
• Trusted advisor to customers, partners and colleagues across hierarchies and cultures.

What you Bring

• University degree in computer science, comparable education, or job experience.
• Minimum 6+ years of professional work experience, including a proven track of record.
• Excellent understanding of the main mechanisms behind adoption & consumption and experience in this area.
• Customer success mindset and strong customer focus.
• Ability to talk with business stakeholders about business goals, values and outcomes on an equal footing.
• Business process advisory and customer engagement experience (business capabilities and E2E processes).
• Solid cross CX domain and solution expertise.
• Proficiency in CX Sales and Service Cloud solutions (Experience in additional CX Solutions is excellent)
• Ability to work with global customers across time-zones.
• Understanding of different SAP platforms and integration technologies.
• Ability to grow and excel in a complex environment, multiplier mindset, eager to learn.
• Results driven and focused on creating new efficient approaches.
• Fluent in English (in addition, Spanish, German or Japanese is an asset).
• Excellent communications / presentation skills (oral, written).
• Exceptional interpersonal skills, emotional intelligence and team player, proactive networker.

​