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BMC Junior Platform Systems Administrator India, Maharashtra 759800242
18.11.2024
Description and Requirements
CareerArc Code
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- To provide day-by-day support for desktop and laptop, on-site or ‘remote support’ to end-users for India locations. The normal working hours would be India general or EMEA shift
- Effective communication and ability to solve issues of business leaders and executives
- Strong knowledge of MacOS, MAC hardware, Windows, and Mobile support
- Hands-on experience with Incident management by responding, documenting, customer communication and closure of incoming tickets as per agreed SLA and meeting other organizational KPIs like CSAT, MTTR etc.
- Active participation in employee Onboarding/Off-boarding process, PC Refresh program and old IT hardware reclamation as per best practices
- Typically, you shall provide support across hardware and software issues for Windows and MAC.
- Responsible for handling issues related to new mobile devices (MDM), VPN, O365, printer, endpoint backup, business applications and cross-functional team coordination as and when needed
- Strong believer in innovation by coming up with new technology solutions and driving automation as and when needed
- Active participation in ongoing IT projects and meeting deadlines by completing tasks on time
- Effective documentation of processes, and policies and keeping them up to date
- Ability to work under pressure to meet deadlines by doing multitasking.,
To ensure you’re set up for success, you will bring the following skillset & experience:
- Proficiency in Windows 11 and macOS (latest version)
- Expertise in Microsoft Office O365 Suite
- Basic knowledge of Process Automation
- Skilled in endpoint hardware troubleshooting
- Active Directory administration (user/server permissions)
- Familiarity with Microsoft Teams and Skype for Business
- Experience with virtual desktops (AWS Workspace, VMware, Parallels)
- Knowledge of MDM solutions (Airwatch)
- Proficient in security tools (McAfee, CrowdStrike, Bitlocker encryption)
- Familiarity with endpoint management (BCM, JAMF)
- Understanding of Incident Management and ITIL practices
- Experience with ticketing systems (Remedy, JIRA)
Whilst these are nice to have, our team can help you develop in the following skills:
- Proactive: Comfortable working on your own initiative, anticipate trending issues before they happen and be vocal when requiring assistance or simply wishing to share/discuss.
- Flexibility: Willingness to adapt to the constantly changing demands of the business.
- Virtual Team Player: You will be an integral part of our global team spread across various locations so you should be comfortable reaching out and working in a truly virtual and collaborative team environment.
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