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Apple RCC Service Support Area Manager United States, West Virginia 757516255
04.09.2025
The RCC Service and Support Area Manager is a key position in managing and leading the day-to-day operations of RCC, which includes leading a group of team leaders and specialists. The position requires strategic and tactical execution of new and existing programs. The position may require on-call availability as well as some weekend and holiday coverage. As an RCC Service and Support Area Manager:
- 7 years of experience in a retail sales or contact center environment and 3 years of people management experience
- Proven record of driving results and delivering excellence in execution
- Exemplary decision making skills, sound judgment with excellent written and verbal communication skills
- Experience holding self and team accountable to following established processes and procedures
- Experience establishing and documenting improved efficiencies in workflow and system processes
- Experience in leading, coaching, motivating, and developing teams and leaders
- Experience collaborating in multi-function projects and programs
- Expertise in driving employee and customer satisfaction initiatives
- Familiarity with Employment Law and other key subject areas associated with managing a large-scale call center
- Ability to clearly identify goals, communicate vision for the team, and then deliver results consistent with that message
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