Netflix Sr Manager Learning & Development Customer Service 

United States, California 

748674140

Some specific responsibilities but not limited to are as follows:

• Lead, coach, and develop a team of learning and development leaders, fostering a culture of collaboration, continuous learning, innovation, and excellence.

• Building a learning strategy in line with the Customer Service business needs

• Build and scale the technical learning infrastructure in line with the business needs

• Track and report upon Learning KPIs

• Support the development of learning-based deliverables that strengthen Customer Service’s overall performance

• Build a culture that supports our primary aim to make the Netflix experience even better

• Build and maintain a high-performance culture where employees are highly engaged and motivated

• Build strong bridges and tight partnerships with cross-functional partners

• You are experienced in leading matrix-oriented teams; supporting global and regional priority-sets.

• You have excellent influencing, stakeholder engagement, presentation, and communication skills.

• You are a selfless team player and tactfully know how to engage with stakeholders from different cultural backgrounds and geographies.

• You stay flexible and adapt quickly to changing situations. You are a proactive problem solver who knows how to navigate ambiguity.

• You are resourceful and can think of creative solutions for problems without easy and straightforward answers.

• You have strong prioritization skills. You can balance multiple projects simultaneously while also guiding your time and team’s focus on the most impactful items.

• You are experienced in working with ambiguity and constant change and can navigate local and functional dynamics.

• 10+ years of experience leading global and regional Learning and Development leaders and teams.

• Knowledge and proficiency in digital learning tooling and technologies, LMS platforms.

• Experience with using data to assess training needs and report on training initiatives.

• Highly experienced in designing and implementing complex global strategies.

• Familiarity with the nuances of various regions, including main players in the learning fields.

• Excellent influencing, presentation, and communication skills.

• Experience collaborating with stakeholder teams, business leaders, and subject matter experts to design innovative learning solutions.

• Experienced working within an agile and design thinking model.

• Customer Service Learning and Development experience is preferred.

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000 - $350,000.