מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
JOB DESCRIPTION:
National Service & Solutions is a specialized contact area within Global Operations supporting high risk and complex activities. Call Center agents are responsible for providing Consumer and Small Business Deposit product problem handling and escalation support for Financial Centers (FC), clients (internal and external) and third parties. Key responsibilities include performing routine and complex account maintenance, solving problems, investigating a range of issues and requests that require gathering information, setting expectations, and working with other support organizations to fulfill the request, while delivering expert client care. Job expectations include adhering to established Service Level Agreements and handling escalated issues by navigating the bank while mastering multiple systems to resolve client requests.
RESPONSIBILITIES:
REQUIRED QUALIFICATIONS:
Strong attention to detail
Ability to multi task and navigate multiple systems at once
Experience with client interaction
DESIRED QUALIFICATIONS:
Knowledge of bank products and services
Call center experience preferred
Experience with handling client complaints and providing appropriate solutions to ensure resolution.
• Active Listening
• Attention to Detail
• Critical Thinking
• Decision Making
• Oral Communications
• Recording/Organizing Information
• Conflict Management
• Problem Solving
• Research
• Written Communications
• Customer Service Management
• Customer and Client Focus
2nd shift (United States of America)משרות נוספות שיכולות לעניין אותך