Microsoft Senior Business Program Manager 

United States, Washington 

748256326

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement, capability design, and/or data implementation efforts
  • OR equivalent experience.
• 2+ years experience leading and partnering across a variety stakeholders including engineering leaders.
• 2+ years working with and driving requirements and digital transformation for emerging technologies.

Preferred Qualifications

• 6+ years experience in sales, sales excellence, consulting for sales customer relationship management (CRM), or sales operations, gained in a large, multi-national organization with large-scale coordination of programs across functions and regions.
• 2+ years experience working in or adjacent to the pre and post sales processes..
• 2+ years experience driving results in a complex, multi-site, multi-stakeholder environment with the ability to lead envisioning process to capture business requirements and business impact assessment, and then map requirements to solution use cases.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until December 23, 2024.

As a Senior Business Program Manager, you will be responsible for the following:

• Develops the vision, strategy, and user experience, then drives cross-team coordination across Business (sales, marketing, service delivery, finance, etc.) and Engineering teams to address complex challenges and opportunities. Delivers quality intelligent solutions in a timely manner to enable growth for Microsoft, Partners and Customers. Shapes system architectures that provide measurable customer value, along with driving engineering and operational excellence across products and services.
• Guides others to identify AI and digital transformation opportunities and world-class experiences that will support achievement of business goals, acting as both a Designated Responsible Individual (DRI) and trusted advisor.
• Engages with stakeholders to understand and translate and clarify the complex opportunity areas and problem statements into business requirements, processes, workflows, user stories and features for engineering teams working on the solution, leading others through user acceptance testing, demos, proof of concepts (POCs), and/or focus groups to determine the end-user experience and needs.
• Design and build AI-first experiences and solutions in an agile way, prototype and iterate with stakeholders, deliver value iteratively through MVP releases and fast-follow value-add enhancements, to support critical business needs. Dynamically adjust engineering plans to support priority business asks.
• Leverages subject-matter expertise of product features and partner with appropriate stakeholders to drive and communicate end-to-end project schedules for solution area(s). Holds stakeholders accountable for following the schedule. Partners with Engineering teams to manage work, dependencies, and resources against project schedules to enable cohesive, connected user scenarios and tactically utilizes finite resources to accomplish goals.
• Utilizes a deep expertise in sales operations and technology landscape to ensure technical and business solutions are congruent and connected to provide the right business value. Leverages Business Value Realization principles to define and track success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.
• Acts as a gatekeeper for product compliance, identifying and addressing security/privacy concerns.
• Leads others when engaging in customer support to gather feedback by reviewing Voice of Customers (VoC) tools that informs performance of the solution. Provides expertise in developing a pathway to resolve any issues.
• Partners with sales enablement and landing teams to prepare Sales businesses for complex changes due to implementation of new or modified technical solutions evaluates results of the changes/adoptions. Partners on the creation of a change plan and communication plans for new technical solutions.
• Proactively seek new knowledge and adapt to new trends, technical solutions, and patterns that will improve the availability, scalability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale. Partner internally to improve the overall productivity through recommendations and improvements to tools and processes.