Uber Account Manager UberEats Southwest 

United States, West Virginia 

746877540

What You'll Do

• Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
• Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
• Identifying new sales opportunities through product adoption and location expansion and upsell merchants on marketing products (ads, promotions, etc)
• Build processes and standardize best-practices within merchant success and your territory
• Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
• Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
• Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
• KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
• Excel in hands-on vendor management and training of new merchant features or products
• Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

• At least 2 years of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)

Preferred Qualifications

• Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
• Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
• Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
• Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
• Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
• Excellent communication
• E-commerce or marketplace experience is a plus
• Google Suite Experience is preferred

For Dallas, TX-based roles: The base salary range for this role is USD$62,500 per year - USD$69,250 per year.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .