Uber Account Manager UberEats 

United States, West Virginia 

449648769

About the Role

Account Managers are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.

What You’ll Do

• Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
• Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
• Identifying new sales opportunities through product adoption and location expansion and upsell merchants on marketing products (ads, promotions, etc)
• Build processes and standardize best-practices within merchant success and your territory
• Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
• Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
• Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
• KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
• Excel in hands-on vendor management and training of new merchant features or products
• Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

• At least 3 years of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or similar function)

Preferred Qualifications

• Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
• Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
• Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
• Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
• Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
• Excellent communication
• E-commerce or marketplace experience is a plus
• Google Suite Experience is preferred

For Canada-based roles:

The total annualized on-target earnings (OTE) for this position are CAD $87,857 - CAD $97,857 . The OTE includes a base salary rate of CAD $61,500-$68,500 and a variable incentive target of CAD $26,357-$29,357. The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan.

You may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .