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Wiz Customer Experience Manager West 
United States, Oregon 
742878747

20.03.2025

Strategic Project Ownership:

  • Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
  • Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices.

Customer Engagement and Advocacy for Cloud Security:

  • Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.
  • Build and grow strong relationships across the org from the day-to-day technicians to the CISO level.
  • Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.
  • Act as the customer's cloud security advisor, advocating internally at Wiz on behalf of customers to ensure their security needs are met.

Program Transformation:

  • Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.
  • Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer.

Strategic Opportunity Identification and Value Enumeration:

  • Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units.
  • Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives.
  • Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value.

Day-to-Day Operations - Ensuring Cloud Security Best Practices:

  • Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations.
  • Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer's organization with a strong emphasis on cloud security awareness.
  • Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz.

What You’ll Bring

  • 5+ years of experience as a CSM, AE, PM or other customer facing strategic role.
  • Proven track record of working with Fortune 100 customers with cloud-based technology.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
  • Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility.