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Cisco Customer Experience Manager GES West United States, California, San Jose 916160235
17.12.2024
Our Minimum Qualifications for this Role
- 12 years of related experience in the technology Industry or client facing role
- Knowledge of at least two technology architectures
- Experience driving successful customer adoption and delivery of projects.
- Experience leading cross-functional teams in a matrix organization
- Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition.
Our Preferred Qualifications for this Role
- Drive adoption of software, services and value realization leading to successful renewal and growth. Proactively handle and mitigate renewal risk throughout customer journey and in alignment with Renewals team, leverage risk insights and adoption action plans to increase customer retention rates.
- Develop and maintain strong executive and technical influence with customers and Understanding their business challenges and objectives.
- Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
- Accountable for financials including services revenue and margin and making needed strategic financial decisions.
- Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to improve their technology investments and promote the full use of our technologies.
- Build E2E Customer plan aligning Delivery, Partner, Architecture, and Customer Success adoption strategy and execution
- Lead Customer Value Workshops and QBRs to review adoption progress and drive customers outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption and renewals.
- Be a Technology Evangelist between customers and Cisco’s product teams, providing feedback to advise product development and improvements.
- Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
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