Extensive working experience in a customer-facing role (e.g., internal and/or external).
Extensive experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Technical experience and knowledgein Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management. Proficient in .Net, Java, JavaScript/Node.js or Python development languages and related frameworks.
Fluent Dutch or French speaker, in addition to proficient English
Responsibilities
Customer Centricity
Understand customers’ overall Business and IT priorities and success measures for platform engineering, building cloud applications, AI adoption and Low code opportunities.
Acts as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns.
Help accelerate solution delivery through Architectural Reviews, Proof of Concepts/MVP applications and environment setup.
Support customer skilling by making skilling recommendations or delivering technical discussions, workshops and other cloud readiness activities.
Ensure that solution exhibits performance, security, scalability, maintainability and reliability upon deployment
Business Impact
Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering.
Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations.
Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs
Technical Leadership
Learns new technologies or services that are aligned to customer needs and common patterns seen in Cloud application development. Stay current with the latest Azure, AI and GitHub capabilities, cloud application patterns and be a practitioner of one or more enterprise languages .Net, Python, Java, JavaScript/Node.js, etc. and related frameworks
Shares ideas, insights, and strategic technical input with technical teams and internal communities. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons)
Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration