Ebay Business Process & Operations Lead 

United States, California, San Jose 

739267402

• Leading and driving operational cadencesfocused on monitoring organizational business performance

• Leading key efforts to drive greater transparency of the organization’s health (People, Process, Goals), as well as identifying areas for greater optimization

• Enabling & elevating innovation, growth & employee engagement for the Core Product organization

What You Will Do:

• Identify and drive improvement opportunities based on data, stakeholder inputs, while ensuring cross-functional alignment and stakeholder buy-in

• Structure and break down complex problems - develop hypotheses, drive analyses, deliver recommendations and facilitate decision-making using key sources of data

• Collect, validate, and analyze data required to understand root causes, or key drivers of required results

• Determine critical business metrics and build dashboards, scorecards, and other measurement systems. Use innovative problem solving and critical thinking approaches to define solutions

• Implement monthly reporting for the Core Product organization, including executive-level dashboards and preferably using automation

• Identify and implement opportunities to drive greater data quality and automation in standardized reporting across the organization

• Deliver updates on progress and critical findings, in writing and in presentations, and in preparation for executive dialogues around the organizational health to help inform decision making

• Promote, educate and own the change management process to implement solutions

• Create and maintain clear, user-friendly process documentation: templates, tools, process maps, and graphical representations. Build and maintain relationships with a wide range of collaborators throughout the organization

What You Will Bring

• High emotional intelligence skills and ability to communicate clearly with all different types of levels

• Ability to strategically structure and use frameworks to break down complex and/or ambiguous problems into clear steps and/or workstreams, design and conduct analysis, and synthesize insights / findings as inputs to strategic conversations

• Proven experience driving strategic cross-functional projects and deliverables, getting alignment with key partners, and influencing without authority

• Entrepreneurial self-starter with a bias towards action who can thrive in a fast-paced and ambiguous environment

• Detailed-oriented and organized with the ability to prioritize and juggle multiple projects

• Exceptional follow-through and high level of accountability

• Strong Excel and PowerPoint skills

• Track record of completing complex, impactful and sustained improvement projects in a fast-paced environment

• Excellent presentation as well as verbal and written communication skills, and ability to communicate complex topics across all levels

• 5+ years of business experience

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.

$144,000 - $216,150

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