JPMorgan Business Operations Director - Transformation & Strategic Initiatives 

United States, Ohio, Columbus 

737558033

As a Business Operations Director – Transformation & Strategic Initiatives at JPMorgan Chase within the Consumer & Community Banking Operations team, you will define and execute a multi-year transformation roadmap. You will leverage industry best practices and emerging technologies to deliver end-to-end improvements in customer and employee experiences. This role requires strong collaboration with senior leadership, business partners, and external advisors. You will ensure alignment with strategic objectives and deliver measurable wins along the way. The position is based in Columbus, OH; Wilmington, DE; Indianapolis, IN; Heathrow, FL; or Tampa, FL.

You will serve as a thought leader in operations, bringing expertise in large-scale change initiatives and consulting or advisory roles. The role involves championing a culture of innovation, agility, and continuous improvement. You will oversee operational risk identification and mitigation, ensuring compliance with regulatory requirements. The successful candidate will inspire and mentor teams, fostering collaboration and high performance. This is an opportunity to drive transformation at scale and influence the strategic direction of our operations function.

Job Responsibilities

• Define and communicate a compelling vision for the future of operations, aligned with organizational goals and industry trends.
• Lead the design and delivery of large-scale transformation programs to enhance efficiency, customer experience, and risk management.
• Build and maintain strong relationships with senior leadership, business partners, and external advisors to ensure alignment and successful execution.
• Champion a culture of innovation, agility, and continuous improvement using structured change management methodologies.
• Oversee the identification and mitigation of operational risks, ensuring robust controls and regulatory compliance.
• Inspire, mentor, and develop high-performing teams, fostering an open and collaborative culture.
• Develop and present robust business cases for strategic initiatives.
• Manage multiple priorities and deliver results under tight deadlines.
• Leverage data, technology, and process reengineering to drive operational improvements.
• Monitor progress and measure outcomes to ensure sustained results.
• Serve as a trusted advisor to stakeholders at all levels.

Required Qualifications, Capabilities, and Skills

• Several years experience as an Executive Director or similar external position
• Minimum of 10 years of experience in operations and/or technology, ideally in consumer banking.
• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven track record of leading complex, cross-functional initiatives in a highly regulated environment.
• Experience in consulting or advisory roles, with demonstrated ability to influence at the executive level.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to manage multiple priorities and deliver results under tight deadlines.
• Experience with structured change management methodologies (e.g., Prosci ADKAR).
• Ability to develop and present robust business cases.
• Strong stakeholder engagement skills and team leadership and talent development.

Preferred Qualifications, Capabilities, and Skills

• Strong understanding of consumer banking operations and technology.
• MBA or advanced degree preferred.
• Experience with data-driven transformation initiatives.
• Familiarity with industry best practices in operational excellence.
• Ability to foster a culture of innovation and continuous improvement.
• Experience working with external advisors and consultants.