Bank Of America Sr Operations Analyst - Global Support 

Canada, Ontario, Toronto 

734370256

Business Support:

• Support management routines for the Canada Branch

• New Hire Onboarding

• Financial Reporting including Ad hoc requests

• Access Control Representative/Application Access

• Invoice Processing

• Business Continuity

Administration Support/Oversight:

• Draft Print for cheque disbursement process

• Action internal partner inquiries/troubleshooting in a timely manner

• Oversee inventory and supply order requirements for the branch including custom draft stock

Gap/Risk Assessments & Operational Efficiency:

• Analyze current processes to assess and mitigate risk

• Review current processes, identify areas for improvement, and propose solutions to save cost and increase efficiency

Governance Oversight:

• Execute governance processes for key horizontal functions including Procedure/Process Maps, DOA Limits, MFA, SharePoint, FileNet, BCMR, etc

• Ensure consistency and quality of procedures across each functional area

Health & Safety:

• Evaluate facility operations and personnel for safety and health regulations compliance

• Enhance safety standards by conducting regular facility inspections and addressing potential hazards promptly

Audit:

• Support audit and contingency testing

Qualifications

• Three to five years of experience within Operations environment with a financial institution

• Post-secondary education or equivalent experience > 5 years

• Knowledge of payment processes and Canadian clearing systems/rules an asset

• Ability to execute tasks assigned with exceptional quality and accuracy

• Proficiency with Excel, Word, and keyboarding skills; knowledge of Visio would be an asset

• Excellent communication and problem-solving skills

• Demonstrated initiative and the ability to work with minimal supervision

• Ability to write procedures and desktop job aids

• Ability to multi-task and identify root cause of payment failures or errors

• Strong accounting skills

• Team player with strong people and customer service skills

• Experience working on projects and initiatives, supporting requirement discussions, testing preparation & execution and deployment activities

• Ability to meet established deadlines in a fast-paced environment

• Willingness to learn and take on new tasks, as required

• Availability to work shifts, statutory holidays, and weekends, as required

Skills

• Process/Operational Excellence, Improvement and Execution

• Project/Program Planning & Execution

• Reconcilement

• Regulatory Reporting

• Research and Adjustments

• Operational Risk/Business Controls

• Process Design and Development