דרושים R&d Operations & Program Manager ב-Monday ב-Israel, Tel Aviv District, Tel Aviv-yafo

About the role

• Own and grow high-budget paid social and video campaigns aimed at B2B buyers, from strategy to execution to reporting
• Collaborate weekly with stakeholders in the US, UK, and ANZ to align messaging, offers, and pipeline goals
• Spot new opportunities, from untapped audience segments to fresh ad formats, and test them rapidly
• Plan, launch, and optimize multi-platform social campaigns that hit pipeline ARR targets.
• Run systematic A/B tests on audiences, creatives, bidding strategies, and landing pages to improve conversion rate.
• Present weekly performance analysis to regional stakeholders, highlighting trends and next steps.

Requirements

• 3+ years hands-on experience running paid social campaigns for B2B products (preferably SaaS) at scale.
• Proven success managing monthly budgets of $100k+ across multiple geographies.
• Experience with account-based marketing (ABM) or intent data platforms (e.g., 6sense, Demandbase)
• Advanced analytical skills; comfortable working with large datasets, Excel/Sheets, Looker/Tableau, or similar BI tools.
• Fluent English (written & spoken) and outstanding communication skills for cross-region collaboration.
• Solid understanding of full-funnel marketing, attribution, and lead-to-revenue workflows.
• Growth mindset: proactive, adaptable, and energized by rapid experimentation.
• Excellent communication and leadership skills, with the ability to manage, motivate, and grow a team.
• Highly collaborative mindset with the ability to work cross-functionally.
• High proficiency in English, verbal and written
• Experience in B2B SaaS- an advantage

• Convert strategic objectives into actionable tasks for cross teams execution.
• Leverage AI technologies to optimize business processes and foster innovation.
• Lead and manage business application projects from concept to implementation, ensuring the delivery of high-quality solutions that meet business needs.
• Support process improvements across multiple departments while maintaining alignment with stakeholders, including Sales, CS, Marketing, Product, and Finance.
• Assist in defining KPIs, maintaining data, generating reports, and monitoring performance.
• Serve as an Application System Administrator, overseeing the configuration, maintenance, and documentation of various information systems with a focus on continuous improvement.

• 2+ years experience in sales, business, marketing, or product operations - Must!
• Experience with systems and integrations (Salesforce, hubspot, etc) - Must!
• Experience with AI technologies and business process optimization (great advantage!)
• Strong organizational skills with the ability to manage multiple projects.
• Analytical mindset and keen attention to detail.
• Excellent communication skills.
• Adaptability and proactive approach to problem-solving.
• Ability to work independently with minimal supervision.
• Ability to collaborate effectively with cross-functional teams.

• Own the Program: Own and evolve our end-to-end incident management framework, including all associated policies, processes, and tooling for our 600+ person engineering organization.
• Train Our Responders: Develop, manage, and lead a comprehensive training program for our rotational, on-call Incident Commanders. You will be responsible for ensuring our commanders are confident, capable, and ready to lead under pressure.
• Champion Blameless Learning: Drive a healthy, blameless post-mortem culture. You will facilitate post-incident reviews for major incidents, ensuring root causes are identified and that actionable, high-quality follow-up items are tracked to completion.
• Drive with Data: Define, track, and report on key reliability metrics (MTTR, MTTA, incident frequency, etc.). Use this data to identify trends, pinpoint systemic risks, and advocate for strategic reliability initiatives.
• Refine Communication: Partner with our technical and corporate communications teams to refine and execute our internal and external communication strategies during incidents, including the effective use of our public status page.
• Improve Readiness: Proactively improve our operational readiness by designing and facilitating "Game Day" drills, chaos engineering experiments, and other readiness exercises.
• Manage the Toolchain: Own the administration and optimization of our incident management toolchain (e.g., PagerDuty, Incident.io, Statuspage).
• Be the Strategic Leader: During major incidents, you will act as a strategic advisor and coach to the on-duty Incident Commander, ensuring the process is followed and removing organizational roadblocks.

• Experienced Hand: 5+ years of experience in a relevant field such as Site Reliability Engineering (SRE), Technical Program Management (TPM), DevOps, or a dedicated Incident Management role.
• Proven in the Trenches: You have direct, hands-on experience managing and participating in major technical incidents for a large-scale SaaS or cloud-based platform.
• A Natural Leader and Coach: You have experience leading under pressure and a passion for training and mentoring others. You lead with influence, not just authority.
• Process-Driven: You excel at creating, documenting, and implementing scalable processes that reduce cognitive load for teams in crisis.
• Calm and Communicative: You possess exceptional communication and interpersonal skills and have a proven ability to remain calm, focused, and effective in high-pressure situations.
• Culturally Savvy: You are deeply committed to fostering a blameless, learning-oriented culture and understand the human factors involved in incident response.
• Technically Credible: You have sufficient technical depth to understand complex distributed systems and facilitate deep technical conversations between Subject Matter Experts without needing to be the expert yourself.

Bonus Points

• Experience managing or contributing to a formal Change Management / Change Enablement process.
• Experience building an Incident Commander training program from the ground up.
• Familiarity with modern incident management automation tools like Incident.io, FireHydrant, or Blameless.

• Own the Program: Own and evolve our end-to-end incident management framework, including all associated policies, processes, and tooling for our 600+ person engineering organization.
• Train Our Responders: Develop, manage, and lead a comprehensive training program for our rotational, on-call Incident Commanders. You will be responsible for ensuring our commanders are confident, capable, and ready to lead under pressure.
• Champion Blameless Learning: Drive a healthy, blameless post-mortem culture. You will facilitate post-incident reviews for major incidents, ensuring root causes are identified and that actionable, high-quality follow-up items are tracked to completion.
• Drive with Data: Define, track, and report on key reliability metrics (MTTR, MTTA, incident frequency, etc.). Use this data to identify trends, pinpoint systemic risks, and advocate for strategic reliability initiatives.
• Refine Communication: Partner with our technical and corporate communications teams to refine and execute our internal and external communication strategies during incidents, including the effective use of our public status page.
• Improve Readiness: Proactively improve our operational readiness by designing and facilitating "Game Day" drills, chaos engineering experiments, and other readiness exercises.
• Manage the Toolchain: Own the administration and optimization of our incident management toolchain (e.g., PagerDuty, Incident.io, Statuspage).
• Be the Strategic Leader: During major incidents, you will act as a strategic advisor and coach to the on-duty Incident Commander, ensuring the process is followed and removing organizational roadblocks.

• Experienced Hand: 5+ years of experience in a relevant field such as Site Reliability Engineering (SRE), Technical Program Management (TPM), DevOps, or a dedicated Incident Management role.
• Proven in the Trenches: You have direct, hands-on experience managing and participating in major technical incidents for a large-scale SaaS or cloud-based platform.
• A Natural Leader and Coach: You have experience leading under pressure and a passion for training and mentoring others. You lead with influence, not just authority.
• Process-Driven: You excel at creating, documenting, and implementing scalable processes that reduce cognitive load for teams in crisis.
• Calm and Communicative: You possess exceptional communication and interpersonal skills and have a proven ability to remain calm, focused, and effective in high-pressure situations.
• Culturally Savvy: You are deeply committed to fostering a blameless, learning-oriented culture and understand the human factors involved in incident response.
• Technically Credible: You have sufficient technical depth to understand complex distributed systems and facilitate deep technical conversations between Subject Matter Experts without needing to be the expert yourself.

Bonus Points

• Experience managing or contributing to a formal Change Management / Change Enablement process.
• Experience building an Incident Commander training program from the ground up.
• Familiarity with modern incident management automation tools like Incident.io, FireHydrant, or Blameless.

• Lead technical, customer-oriented projects end-to-end – from concept and planning to execution, launch, and measurement.
• Drive alignment across multiple stakeholders, including R&D, Product, Data, Customer Success, and other cross-company teams.
• Translate business needs and customer pain points into actionable project plans and technical solutions.
• Build and manage structured project timelines, milestones, and success metrics - ensuring clarity and accountability.
• Anticipate risks and proactively remove roadblocks to maintain execution momentum.
• Continuously evaluate and improve operational processes to enable scalability and efficiency.
• Leverage data to monitor progress and impact, and promote informed decision-making.

• 6+ years of experience in leading technical programs or projects, ideally within a SaaS company or fast-paced tech environment.
• A proven track record of delivering cross-functional initiatives with both technical and business complexity .
• Strong understanding of engineering or product development processes - hands-on experience in those domains is a plus.
• Excellent communication and stakeholder management skills - able to connect effectively with technical and non-technical teams.
• A proactive, ownership-driven mindset with high attention to detail and ability to operate independently.
• A balance between strategic thinking and executional excellence .
• Experience working in matrix or global organizations - ability to navigate ambiguity and influence without authority.
• Fluent English (spoken and written) - a must.

Nice to have:

• Background in AI/Data-related initiatives.
• Experience working directly with Customer Success or support organizations.
• Familiarity with internal platform tools or customer engagement tech.

Responsibilities:

• Use AI-powered workflows to build, maintain, and scale monday.com’s content engine.
• Create, edit, and optimize new content types (e.g., SEO-driven, short-form, multimedia, interactive) to improve quality, and expand reach and discoverability.
• Collaborate with the growth team to deliver high-performing “push” content that drives awareness and acquisition.
• Continuously evaluate AI tools and processes to increase efficiency and effectiveness in content production.
• Track performance, report on learnings, and evolve workflows to maximize results.

Requirements:

• 4+ years of content marketing experience in B2B SaaS (growth or SEO-focused experience a plus).
• Strong understanding of AI content tools and how to apply them in real-world marketing workflows.
• Proven experience building scalable content operations or experimentation frameworks.
• Excellent editorial judgment with the ability to balance speed, scale, and quality.
• A growth mindset: comfort with testing, iterating, and adopting new approaches quickly

What You’ll Do

• Guide growth across all of monday.com’s funnels —from acquisition to activation, engagement, retention, and monetization.
• Take our impact driven culture to the next level with building strong growth teams and leadership who masters the growth methodologies.
• Partner with GTM teams (sales, marketing, customer success) to create seamless hybrid motions that maximize both self-serve and enterprise revenue.
• Optimize and expand upon our established PLG and SLG engines, identifying new opportunities to accelerate adoption, conversion, and expansion.
• Drive data-driven experimentation at scale, leveraging advanced analytics, AI, and customer insights to uncover new growth levers.
• Collaborate with cross-functional leaders to shape monetization strategy—across pricing, packaging, and upsell paths.
• Work with monday’s leadership team to ensure growth priorities align with company strategy and long-term business outcomes.

What We’re Looking For

• 10+ years of product management experience in high-scale SaaS.
• Director or VP-level leadership experience , with proven ability to manage managers and build high-performing teams.
• Deep expertise in product-led growth (PLG) , including funnels, onboarding, conversion, and retention.
• Strong experience working with go-to-market functions (sales, marketing, customer success) to scale hybrid PLG + SLG growth models.
• Strong data and analytics background —expert in experimentation, funnel optimization, monetization metrics, and AI-driven insights.
• Proven track record of delivering measurable growth outcomes in large-scale SaaS environments.
• Executive-level communication, influence, and presence.

Why You Should Join

• Lead one of the most advanced growth engines in SaaS .
• Shape the strategy for a company already operating at massive scale and still growing fast.
• Collaborate directly with monday’s senior leadership to drive outcomes that impact ~245,000 customers worldwide.
• Build the future of growth in the AI era , where data and technology converge to redefine scale.
• Be part of a culture that values transparency, ownership, and innovation .