Monday Senior Incident Manager 

Israel, Tel Aviv District, Tel Aviv-Yafo 

600315605

• Own the Program: Own and evolve our end-to-end incident management framework, including all associated policies, processes, and tooling for our 600+ person engineering organization.
• Train Our Responders: Develop, manage, and lead a comprehensive training program for our rotational, on-call Incident Commanders. You will be responsible for ensuring our commanders are confident, capable, and ready to lead under pressure.
• Champion Blameless Learning: Drive a healthy, blameless post-mortem culture. You will facilitate post-incident reviews for major incidents, ensuring root causes are identified and that actionable, high-quality follow-up items are tracked to completion.
• Drive with Data: Define, track, and report on key reliability metrics (MTTR, MTTA, incident frequency, etc.). Use this data to identify trends, pinpoint systemic risks, and advocate for strategic reliability initiatives.
• Refine Communication: Partner with our technical and corporate communications teams to refine and execute our internal and external communication strategies during incidents, including the effective use of our public status page.
• Improve Readiness: Proactively improve our operational readiness by designing and facilitating "Game Day" drills, chaos engineering experiments, and other readiness exercises.
• Manage the Toolchain: Own the administration and optimization of our incident management toolchain (e.g., PagerDuty, Incident.io, Statuspage).
• Be the Strategic Leader: During major incidents, you will act as a strategic advisor and coach to the on-duty Incident Commander, ensuring the process is followed and removing organizational roadblocks.

• Experienced Hand: 5+ years of experience in a relevant field such as Site Reliability Engineering (SRE), Technical Program Management (TPM), DevOps, or a dedicated Incident Management role.
• Proven in the Trenches: You have direct, hands-on experience managing and participating in major technical incidents for a large-scale SaaS or cloud-based platform.
• A Natural Leader and Coach: You have experience leading under pressure and a passion for training and mentoring others. You lead with influence, not just authority.
• Process-Driven: You excel at creating, documenting, and implementing scalable processes that reduce cognitive load for teams in crisis.
• Calm and Communicative: You possess exceptional communication and interpersonal skills and have a proven ability to remain calm, focused, and effective in high-pressure situations.
• Culturally Savvy: You are deeply committed to fostering a blameless, learning-oriented culture and understand the human factors involved in incident response.
• Technically Credible: You have sufficient technical depth to understand complex distributed systems and facilitate deep technical conversations between Subject Matter Experts without needing to be the expert yourself.

Bonus Points

• Experience managing or contributing to a formal Change Management / Change Enablement process.
• Experience building an Incident Commander training program from the ground up.
• Familiarity with modern incident management automation tools like Incident.io, FireHydrant, or Blameless.