EY TechOps-DE-SNOW-Delivery Transformation-M2 

India, Maharashtra, Pune 

728704018

GDS ServiceNow Delivery Transformation and Sales Enablement Lead for Italy

We are seeking a strategic and visionary leader with 20+ years of experience, including 10+ years in transformation leadership, sales enablement, and ServiceNow solution implementations, to build and scale a high-performing ServiceNow team in India, supporting key initiatives in Italy.

This senior leadership role will focus on driving efficiency, scalability, and innovation through the integration of Global Delivery Services (GDS) personnel.

To qualify for the role, you must have:

• Bachelor's degree in Computer Science, Information Technology or related field
• 20+ years of experience in IT and business transformation, including extensive engagements across Europe.
• 10+ years of proven success in transformation leadership, sales enablement, and ServiceNow solution implementations.
• Strong understanding of global delivery models and cross-cultural team management.
• Demonstrated success in innovation leadership and business development.
• Excellent communication and stakeholder management skills.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) - Multiple products
• Additional certifications in relevant ServiceNow products preferred
• Strategic thinking and business acumen
• Strong communication and stakeholder management
• Problem-solving and analytical skills
• Team leadership and mentoring
• Innovation mindset
• Change management expertise

Ideally, you’ll also have:

• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified Master Architect (CMA)

What you will do:

1. Drive strategic growth planning aligned with business goals and market trends
2. Scale ServiceNow capabilities across ITSM, CSM, HRSD, SecOps, and other domains
3. Partner with sales teams to co-create tailored ServiceNow solutions during pre-sales
4. Shape proposals with delivery models, timelines, and resource strategies
5. Align solutions with ServiceNow best practices and transformation goals
6. Provide delivery insights to support strategic account planning
7. Lead thought leadership on emerging ServiceNow capabilities (AI, ESG, etc.)
8. Create reusable assets, accelerators, and transformation frameworks
9. Represent delivery leadership in client-facing engagements and webinars
10. Ensure successful initial deliveries and build reference architectures for future use
11. Lead innovation sprints and proof-of-value pilots for new workflows
12. Evolve delivery models and enable sales teams through targeted frameworks

What we look for

• A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment.
• An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals.
• Opportunities to work with EY Data practices globally with leading businesses across a range of industries.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.