EY TechOps-DE-SNOW-Support-Senior 

India, Uttar Pradesh 

855790973

The opportunity

• ServiceNow Platform administrator (Senior)
• Expected joining date Immediate
• Experience: 6 to 8 years’ experience

Your key responsibilities

• ServiceNow Platform administration and maintenance activities
• ServiceNow vendor coordination.
• Incident Management, Change and Problem Management.
• Major Incident handling and complex troubleshooting.
• Develop clear and concise technical & process documentation.
• Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.
• Service operations and escalated support, assisting in the management of the ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades.
• Manage the setup, administration and configuration of Field System Support applications and tools.
• Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation.

Skills and attributes for success

• Have experience in ServiceNow L2 and L3 support or in ServiceNow development.
• Strong vendor and relationship management skills
• A strong core production support engineer with a solid background in the UNIX, Windows & Java scripting.
• An ‘all-rounder’ with experience and knowledge in a variety of technologies including Oracle, MSSQL, Sybase, HTML/CSS, REST
• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting) PowerShell
• Minimum 4+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks.
• Minimum 4+ years of hands-on experience on the below ServiceNow modules (Recommended):
  • Must Have : ITSM, CMDB, Service Portal, CSM, Custom Applications, ServiceNow Family Upgrades, ITIL Foundation
  • Good to have : HRSD, ITOM, Discovery, IRM, SecOps
• Appreciation, knowledge and experience of competitive industry standard monitoring technologies and solutions would be advantageous.
• ServiceNow Certified Systems Administrator
• Certified Application Developer Certification
• Have excellent oral and written communication skills (English)
• Be a Self-Starter, highly self-motivated individual with robust decision-making capability.
• Be delivery focused and used to working within tight deadlines and able to identify problems at an early stage.
• Be a 'team player' but also able to work autonomously.
• Possess strong analytical and problem-solving abilities.
• Be a structured, methodical thinker with a keen eye for detail.
• Be confident and able to convincingly structure, summaries, present and challenge thoughts, or ideas.
• Be appropriately assertive with excellent relationship building and stakeholder management skills.
• Excellent business communication skills
• Education in Information Technology or equivalent working experience
• Have exposure to working in shifts and on-call support.

To qualify for the role, you must have

Strong in following technologies (minimum 5+year hands on experience on the below mentioned tech stack).

• Java, Java Script
• RESTful Webservices
• Angular JS
• HTML, CSS, SOAP, REST
• API handling

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.