JPMorgan Data Analytics Customer Success Director 

United States, New York, New York 

72718371

Job responsibilities

• Develops and executes a comprehensive customer success strategy through proactive engagement, onboarding, product adoption, expansion, and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives
• Coaches the team on account meeting best practices including communications, customer retention, research, and expansion
• Builds and owns the strategy for key success metrics to track customer health, adoption, retention rates, and customer satisfactions (CSAT), and delivers these metrics to leadership
• Takes a customer-first view which ties back to how the product impacts our customer groups

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise in customer success roles in product or technology
• Experience managing customer bases with technology applications and advising teams on best practices
• Proven ability to influence the adoption and retention of our products across a diverse customer base
• Demonstrated prior experience leading a team across highly matrixed and complex organizations while delivering value at scale

Preferred qualifications, capabilities, and skills

• Hands-on experience in Data & AI/ML platform and solution development, business to business (B2B), software as a service (SaaS)
• Advanced knowledge of the product development life cycle, technical design, and data analytics
• Knowledge of customer consumption and renewal patterns