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JPMorgan Customer Analytics - Data Science Director 
United States, New York, New York 
57446368

10.08.2024

Job Responsibilities:

  • Deliver the Customer Continuum across lines of business segmentation to understand customer financial needs and behaviors
  • Work closely with Finance and Strategy partners to develop frameworks used to identify best customers and cost benefit analysis marketing and experience investment decision making.
  • Leverage data across lines of business to understand opportunities to deepen customer relationships and size opportunities to increase segment-level profitability.
  • Partner with Digital, Product, and other teams to define customer level attributes to be used across Consumer and Community Banking.
  • Develop requirements to build segment level dashboards and reporting, identify critical KPI's and partner across the Consumer and Community Bank organization to identify improvement opportunities
  • Manage, coach, and develop a team of 10 to deliver the Segmentation and Customer Analytics roadmap.

Required qualifications, capabilities and skills:

  • BS or MS degree in related disciplines, i.e., Computer Science, Engineering, Mathematics, Statistics, Data Science; 10+ years’ experience in data and analytics, or related consulting in consumer financial services, with a proven record of high performance
  • Strong financial knowledge of NPVs calculations and how to incorporate into analysis used for decision making.
  • Demonstrated experience of Machine Learning and AI applications, with a record of delivering analytics that drive business value
  • Experience capturing and analyzing requirements (internal and external) and translating them into a viable product
  • Experience working with agile development teams on scalable, cloud-based SaaS solutions
  • Experience in stakeholder management and building effective operating models in complex organizations
  • Strong team leadership and interpersonal skills, with an emphasis on teamwork and coaching junior team members

Preferred qualifications, capabilities and skills:

  • Master’s Degree, MBA preferably
  • 4-5 years of professional work experience in Data Modeling in the financial industry and 3+ years of Management Consulting experience (McKinsey, BCG, Bain, Accenture etc.)
  • A good understanding of financial markets, instruments, and products
  • Experience in segmentation and cluster analytics desirable