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Intuit Staff Customer Researcher Mailchimp United States, Georgia, Atlanta 725715918
Yesterday
Qualifications
- 7+ years of experience leading qualitative and quantitative primary research projects (ideally within a product team or product organization)
- Experience with segmentation, persona development, ethnography, market share / sizing, customer journey mapping, messaging / positioning / naming research, and concept testing
- Experience conducting research to inform the discovery phase of the product development lifecycle
- Expertise in writing discussion guides and moderating interviews, designing and fielding surveys, analyzing and visualizing data, and translating findings into strategic frameworks and recommendations
- Experience managing third party vendors (full service agencies, sample providers, etc.)
- Strong oral and written communication skills - ability to present insights to all levels of management in ways that make it easy for stakeholders to understand and act upon
- Strong project management skills - ability to juggle multiple priorities simultaneously and scope resources, timing, and budget for complex, multi-phased projects
- Strong collaboration skills - ability to identify stakeholders, build cross-functional relationships, facilitate workshops, and work together towards a common goal
- Confidence working with ambiguity, unknown variables, and missing context (and finding ways to bridge those gaps, when necessary)
- You are willing to travel a few times a year (once it is safe and appropriate)
- Bonus:
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