Adidas MANAGER GBS ACCOUNT & SALES OPS 

United States, California, San Diego 

724244526

Purpose & Overall Relevance for the Organization:

In this position he or she will be managing several stakeholders, including Sales, Finance and Supply Chain leaders. The Manager ASO – Billing and Returns will be responsible for process standardization as well as implementing new ones, like Assist CRM (Salesforce).

The Manager ASO – Billing & Returns will act as escalation point for the daily process, will be responsible for solving issues from the internal and external stakeholders, achieving the Service Level Agreements and is accountable for managing and motivating the staff, ensuring back-up plans are in place and balancing the workflow of the functions properly.

Key Responsibilities:

Initiates, develops, and maintains relationships with stakeholders from different seniority levels of the organization, mainly from Sales, Finance and Supply Chain.

Lastly, the third stream works on the Billing process, ensuring day-to-day review of the billing process is successfully completed. This process impacts the Sales recognition process, and requires proper follow-up, escalation when needed and coordinating with the Tech Support team to get the issues solved promptly.

Performs other duties as assigned such as assisting in the development of special projects, audits as well as responding to requests from other departments for participating in building processes for improved return and billing resolutions.

Key Relationships:

• Wholesale Customers
• Sales Reps
• Finance Leaders
• Supply Chain Leaders
• Credit & Collections Reps
• Customer Service Reps
• Claims Reps
• Tech Support

Knowledge, Skills, and Abilities:

• Ability to read, analyze, and interpret adidas business processes and timelines.
• Leadership skills to motivate the team and keep them engaged with the daily activities.
• Ability to create reports, business correspondence and procedures.
• Ability to effectively present information, respond to questions from managers / directors, customers.

Requisite Education and Experience / Minimum Qualifications:

• Experience in SAP.

• Advance English is required.
• 5+ Experience in Order to Cash / Customer Service activities.
• Experience with process improvements and root cause analysis.
• Experience in a Credit, Claim, Billing or Returns Manager role.
• Significant experience in managing teams.
• Experience in project management.
• Experience in Share Service Center environment.
• BA degree in Accounting, Finance, Economics