Adidas SPECIALIST GBS ACCOUNT & SALES OPS 

United States, South Carolina, Spartanburg 

150503471

Purpose & Overall Relevance for the Organization:

The team delivers all activities in timely manner and with the required quality. The team supports projects, including process standardisation, tools implementation and other ad hoc projects.

Key Responsibilities:

• (pricing, routing, returns, shortages, advertising, and defectives) for one or more key wholesale accounts, ensuring timely and accurate investigation of each case.
• Analyze and validate deduction claimsusing supporting documentation such as PODs, BOLs, credit memos, customer agreements, and ERP data to determine root causes and resolution paths.
• Ensure compliance with internal KPIs, including average resolution time and case closure targets, while maintaining high standards of quality and customer satisfaction.
• Collaborate with cross-functional teams(sales, claims, logistics, customer service, and finance) to gather information and resolve deduction disputes efficiently.
• Maintain accurate recordsof case investigations, root causes, and actions taken in the appropriate systems (SAP, deduction tools, or customer portals).
• Escalate invalid or recurring deductionsto the appropriate stakeholders, providing data-based recommendations for prevention and recovery.
•  Develop strong relationships with key customer contacts, acting as the main point of contact for deduction-related matters to ensure alignment and professional communication.
•  Identify patterns or recurring issues in customer behavior or internal processes and propose improvements to reduce future deductions and streamline resolution.
•  Support month-end and quarter-end close activities by ensuring deduction balances are accurate and properly accounted for.

Key Relationships:

• Credit
• Sales
• Market Finance
• Account Operations
• Compliance
• GBS Business Partners

• Accounts Receivable and Deductions Management– Deep understanding of end-to-end O2C (Order to Cash) process, particularly focused on deductions resolution.
• Retail/Wholesale Industry Knowledge– Familiarity with the structure of wholesale agreements, retail compliance requirements, and key account dynamics (e.g., Foot Locker, Dick’s, etc.).
• Types of Deductions– Knowledge of common deduction categories: pricing, routing, advertising, returns, shortages, damages/defectives, co-op, and compliance fees.
• Customer Agreements & Trade Terms– Understanding of pricing terms, promotions, return policies, and freight agreements.
• ERP & Systems– Experience using SAP (or equivalent ERP) and claim management tools; familiarity with vendor portals (e.g., RetailLink, HQ, etc.).
• Basic Accounting Principles– Understanding of debits/credits, revenue recognition, and GL coding.

Requisite Education and Experience / Minimum Qualifications:

• University degree
• 1-2 year’s working experience in providing customer support in the field of customer service, sales, logistics.
• High level of customer orientation and communication skills