Adidas SR SPECIALIST GBS ACCOUNT & SALES OPS 

China, Shanghai, Yangpu District 

366094666

Key Responsibilities:

• Investigate and resolve customer claims/invoice deductions related to damaged goods, shortages, pricing errors, among others.
• Coordinate with internal departments (e.g., logistics, sales, pricing team) to validate a and resolve claims.
• Support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information related to claims and billing
• Manage customer relationship, which includes problem resolution and root cause analysis
• Manage the relationships within customer service and sales as well as other stakeholders in the business
• Identify the improvement opportunities and support their implementation
• Support ongoing projects for the implementation of technology solutions

Key Relationships:

• Credit and deductions Management
• Other Customer Service teams
• Sales
• Market Finance

Knowledge, Skills and Abilities:

• Strong customer service orientation
• Good Problem solving and analytical skills
• High level of empathy and emotional intelligence
• Experience with SAP
• Experience with Salesforce.com
• Ability to read, write and communicate in English in a business setting
• Ability to pay close attention to detail and high degree of customer orientation
• Self-motivated and self-directed individual

Requisite Education and Experience / Minimum Qualifications:

• University degree
• 3-4 year’s working experience in providing support in order to cash/ billing department or in the field of logistics.
• High level of customer orientation and communication skills