Uber Customer Experience Program Specialist 

United States, West Virginia 

723986867

Your Impact in Role

• Customer Operations Management : Own the support experience for Couriers on the Uber platform, ensuring seamless resolution of enquiries and consistently high service standards.

• Experience Improvement : Identify and act on opportunities to enhance the customer support journey. Escalate effectively and influence key stakeholders to drive prioritisation and change.

• Cross-Functional Project Support : Contribute to strategic, cross-functional initiatives that shape customer experience—spanning policy, process, and product enhancements.

• Escalation Point of Contact : Serve as the primary point of contact for urgent support escalations from ANZ Couriers, ensuring swift and effective resolution.

The Experience You'll Bring

• Data & Analytics : Leverage data to identify trends, inform decisions, and measure impact. Strong Excel / G Sheet proficiency is a must with SQL skills a bonus!
• Communication : Clear and confident in both written and verbal communication, with the ability to tailor messaging to different audiences and contexts.
• Attention to Detail : Maintain a high standard of accuracy and consistency, ensuring all work is thorough and quality-driven.
• Multitasking & Prioritisation : Effectively manage multiple projects by compartmentalising tasks and focusing on what matters most.
• Complex Problem Solving : Tackle ambiguity with structured thinking and creativity. Proactively break down issues to find practical, scalable solutions.
• Stakeholder Management : Build strong relationships across teams and functions. Skilled at influencing without authority and driving alignment around shared goals.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .