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Tesla Technical Support Engineer Residential Tier United States, Texas, Austin 722853745
23.06.2024
What to ExpectWhat You’ll DoWhat You’ll Bring
*Position may sit out of Austin, TX, Buffalo, NY or Henderson, NV*
- Follow bestpractices working through group-based ticketing queues and live chat helprequests in case handling, follow-up, and documenting interactions or and workperformed with great detail
- Understandand troubleshoot proprietary power electronics systems, their supportingcomponents, and software logs
- Read andunderstand single-line diagrams as they pertain to PV and storage systems aswell as load and meter component placement
- Utilizecommand line interface to connect to devices, download logs and edit text files(Linux, SSH, SCP, VI)
- Collaboratewith engineering teams to assist in root cause analysis (RCA) efforts
- Identifytrending issues, collect information and report findings to leadership andengineering teams
- Identifyprocess and knowledge gaps and submit feedback that leads to better trainingand resources
- Bachelor's Degree in a Technical, Engineering or Computer Science field or equivalentexperience, or a minimum of 5+ yearsexperience in a Tier 2 or Technical Support Engineer role
- Understandingof electrical theory (e.g., metering, energy flow, power factor, and phaserotation) with emphasis on AC/DC power systems or other electronic systems,devices and components
- Strongknowledge of OSI and TCP/IP networking concepts with practical experience introubleshooting networking equipment and configurations.
- Experienceusing Linux, SSH, or other terminal/command line interface for varioustasks
- Experienceand understanding of customer service, technical support, and engineeringenvironments
- Ability toindependently make decisions, prioritize workflows according to multiplecriteria, and solve problems with limited direction
- Structuredand professional written and verbal interpersonal communication skills
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