Cisco Customer Adoption Specialist 

India, Karnataka, Bengaluru 

720111101

to driveactivation, onboarding, and adoption strategiesimmediate valuefrom our product, helping them succeed while strengthening retention.

• Build and deliverengaging training programs, includingguided onboarding, interactive tutorials, and in-product education.

• Lead customer enablement effortsthroughwebinars, workshops, and knowledge base contentto improve value.

• Improve in-product engagementwith digital touchpoints likewalkthroughs, tooltips, and contextual helpto drive self-service adoption.

• Build and scale self-service support channels, ensuring customers have access to keyproduct updates, methodologies, and troubleshooting resources.

• Use customer data and insightsto identify adoption gaps andproactively address challenges.

• Work closely with Product Management and Engineeringto develop and refine customer education programs.

• Lead automated customer communications, using tools likeHubSpot and in-product messagingto delivertimely, relevant, and helpful content.

• Measure and improve customer engagement, tracking success metrics likeadoption rates and product retention.

• 2-3 years of experienceinemail communications, workflow management, or automation tools.

• Experience in customer training, adoption, or supportwithin a SaaS or tech environment.

• Background intraining development, instructional design, or digital adoption strategies.

• Familiarity with digital adoption tools likePendo, WalkMe, or similar platforms.

• Ability toanalyze customer usage dataand drive meaningful improvements.

• Strongcommunication and teamworkskills.

• Ability to thrive in a fast paced environmentand enjoy building new programs.

• Excellent writing and editing skills, with the ability to simplify sophisticated topics.

• Analytical approach, with experience using data to drive decisions.