Netflix Solutions Support Engineer L5 - JS Platform 

United States, Oregon 

720002991

The Role

In this role, you will gain a deep understanding of how developers at Netflix utilize JS Platform products to craft effective solutions and abstractions tailored to their specific use cases. Leveraging this insight, you will play a key role in shaping and advancing best practices, ensuring that our support solutions are perfectly aligned with the evolving needs of our developer community.

Our offices are located in Los Gatos and we support Remote work as well.

What you’ll need to be successful:

• Professional Experience:A minimum of 5 years of professional support or engineering experience, particularly with JavaScript technologies and platforms

• Strong proficiency in JavaScript, Typescript and Node.js: ability to work with JavaScript across the stack from front-end UI, to tooling, to http servers

• Experience with Modern Web Technologies:including HTML5, CSS3, and Web APIs

• Front End Build Tools: Familiarity with frontend build tools and package managers (e.g., Webpack, Babel, npm, Yarn)

• Understanding of responsive design principles and cross-browser compatibility issues.

• UI design principles and tools:Experience with common design tools such as Figma, Sketch, and Adobe XD

• Front-End Frameworks: Proficiency in front-end frameworks such as React, Angular, or Vue.js.

• Familiarity with RESTful APIs, GraphQL, and microservices architecture

• Experience with server-side templating languages and frameworks

• Authentication Mechanisms: Understanding of authentication and authorization mechanisms (e.g., OAuth, JWT)

• Automation and Scripting:Experience in developing tools and scripts to automate processes and improve efficiency, with a strong focus on continuous improvement

• Git:Strong understanding and practical knowledge of version control tools, particularly GitHub, including branching, merging, pull requests, review processes, and resolving conflicts

• Customer Support:Demonstrated ability to provide superior customer support across a complex organization, with a focus on enhancing the customer experience

• Communication Skills:Excellent written and verbal communication skills, with an appreciation for the importance of comprehensive documentation

• Collaboration Skills:Strong collaboration skills and experience working with cross-functional teams

• Technical Documentation:Passion for creating technical documentation and tutorials, with a deep understanding of what makes an effective knowledge base

• Problem-Solving Skills:Strong problem-solving skills and the ability to troubleshoot complex issues in a dynamic environment

• Adaptability: Ability to adapt to new tools and technologies quickly, and a willingness to continuously learn and grow in the field of observability and monitoring

Other attributes that will excite us:

• GRPC Knowledge:Familiarity with Node GRPC, handling service-to-service IPC calls, GRPC statuses, interceptors, and Protobuf protocol

• Support Infrastructure Design:Experience building and maintaining mature support infrastructure

• Cross-Timezone Experience:

Be sure to review our

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000 - $720,000.