Microsoft Business Program Manager 

Ireland, Dublin 

719084589

in the Americas, Europeand Asia

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND extensive work experience in program management, process management, process improvement
  • OR equivalent experience.

Preferred Qualifications

• In depth knowledge of Dynamics365, PowerApps, Azure Services, AI / Copilot.
  • OR Master's Degree in Computer Science, Management Information Systems, Engineering, or related field ANDexperiencein Engineering, Operations, Project Management, or Programming
  • OR equivalent

• Business Programs.
• Garnerssupportwithinternal stakeholders for solution vision, strategy, and roadmap to gain buy in and alignment. Engages with stakeholders to clarify requirements foranincreasingly complex, high-impact solution, work through evolving needs and experiences, discuss scenarios, and communicate successful features and user stories. Begins to advocate andsolicitinput from othersregardingpriorities, deliverables, resources, and dependencies to deliver expected outcomes.

Solution Definition and Design

• CoPilot, AI Solutions,etc.). AlignsBusiness Programswith overall business strategicobjectives.
• Define, design, and collaborate with engineering to build complexGenAIand Copilot solutions addressing diverse issues in manual processing centers.
• Understands and translates the complex opportunity areas and problem statements into business requirements forallengineering teams working on the solution(s). Helps to translate the customer requirements to technical terms for the engineering team(s).
• Partners with Engineering Teams to design roadmap(s) for complex solution area(s) and developbusiness and functional requirements. Understands and incorporates technical and business needs to the development of roadmap for solution area(s). Defines the features and functionality of increasingly complex, high-impact solution areas for internal Microsoft products and tools, and/or configures the design features of an increasingly complex, high-impact solution.
• Understands and prioritizes complex problems and solution areas.Identifiestransformational opportunities, privacy/complianceconcerns, orimproved agentproductivityexperiences that will support achievement of business goals.Collaborates with internal stakeholders and customers to validate priorities and participates in prioritization decision making to deliver solutions in a timely manner.
• Defines success criteria and performance metrics for an increasingly complex, high-impact solution. Deeply understands operational and performance key performance indicators (KPIs),objectivesand key results (OKRs), and success measures (e.g., adoption percentage, engagement) for improving solutions.

Solution Delivery and Maintenance

• leverageBusinessexecution enhancementsacross multiple customers, stakeholders, and personas.
• Conducts user acceptance testing and/or focus groups todeterminethe end-user experience and needs. Helps mature the increasingly complex, high-impact solution after the solution is live by addressing customer concerns with thought leadership that may result in new intake.
• Utilizes success metrics to evaluate the performance of the technical solution. Engages in customer support to gather feedback by reviewing Voice of Customers (VoC) tools that informs performance of the solution. Develops a pathway to resolve any issues. Evaluates the performance of theBusiness Programsin achieving the overall business strategicobjectives.

Thought Leadership

• Demonstrates a deepexpertisein technology landscape and business operations to ensure technical and business solutions are in congruent and connected to provide the right business value. Supports proof of concepts (POCs) to evaluate technology fits for customer needs by staying up to date with existing and emerging technologies.
• Providesthought leadership for Generative AI (GenAI) and Copilot initiativesthatis crucial for driving innovation and strategic direction.This rolewill focus on developinga clear vision, leading innovation, collaborating with teams, promoting adoption, and ensuring ethical use ofGenAIand Copilot technologies.
• Provides trusted voice at the decision-making table for both business and technical teams.Identifieschallenges and opportunities with an in-depth understanding of the business, technology, and solution delivery. Advocates for decisions that make the best use of resources to achieve overall business strategicobjectives.
• Prepares business users for change due to implementation of newBusiness Programs

Portfolio/Project Management

• Tracks, coordinates, and communicates end-to-end project schedules for solution area(s). Holds stakeholders accountable for following the schedule. Tracks work, dependencies, and resources against project schedules to enable cohesive, connected user scenarios andutilizesfinite resources toaccomplish

• Embody our