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Apple Enterprise Technical Support Engineer United States, California, Sunnyvale 713189646
01.06.2024
Description
In this role, you will:Assist in the creation and maintenance of technical resource documents and other operational duties within the department. Craft and supervise technical critical issues retaining customer issue ownership in order to provide timely follow up with customer as required. Follow established procedures. You will have maintained above average attendance and phone metrics in the most recently held support position. You will be a strong advocate for happiness of customers and have excellent general knowledge of networking and server administration, with strong technical foundation in troubleshooting theory and aptitude. Have validated experience with iOS, Windows, or Unix, administration is ideal. Strong self-motivation and flexibility and willingness to accept additional responsibilities as they develop.Research, investigate and provide high quality responses to technical inquiries and maintain an ongoing authoritative knowledge of diverse technologies and able and willing to pursue new roles, assignments, and responsibilities as needed.
Key Qualifications
- 1+ years experience as an AppleCare SPS Business and Education Advisor, AppleCare Deployment Program Specialist Advisor or equivalent experience required.
- iOS deployment with Apple Business Essentials and/or 3rd party Mobile Device Management understanding desired.
- Ability to collect information and engage in complex problems as well as willingness to work with team members asking and answering inquiries.
- Experience with integrating, aiding support for and troubleshooting Apple products in multifaceted environments.
- Experience using client and device management tools such as Mobile Device Management software and supporting and troubleshooting Microsoft and UNIX operating systems and directory services.
- Knowledge of UNIX command-line, scripting, backup/restore operations, network storage troubleshooting a plus.
- Self starter with excellent Enterprise level customer-facing interface skills along with excellent written and verbal communication.
- Senior-level department server administration experience is a plus.
Education & Experience
BA degree, or equivalent experience
Additional Requirements
- Occasional (scheduled) domestic and international travel, after-hours, weekend, and on call duty rotation.
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $104,000 and $156,000, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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