You will publish and maintain technical resource documents, analyze logs and data, propose solutions to operational challenges, and perform other operational duties within the department. You will be a strong customer advocate and deliver excellent service to contribute to our overall customer satisfaction goals. You will need excellent general knowledge of networking and server administration, with strong technical foundation in troubleshooting theory and skill. Having validated experience with iOS, Windows, or Unix, administration is ideal. Your work will require researching, investigating, and providing high-quality responses to technical inquiries.Self-motivation, flexibility, and willingness to accept additional responsibilities as they develop is vital, as well as, maintaining and continually developing an authoritative knowledge of diverse technologies. Be able and willing to pursue new roles, accept new assignments, and take on additional responsibilities as needed.You will have proven professional maturity by meeting or exceeding established goals including attendance and any other critical metrics.