Ford Technical Hotline Operations Supervisor 

United States, Michigan 

712608482

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

In this position...

This Operations Supervisor reports to the Technical Hotline Director, and is responsible for tracking Hotline KPIs (Service Level Agreements) SLAs for Response Times, Handle Times, and Repair Plan delivery, Tech Satisfaction, etc.) to monitor and impact daily management of overall team performance. They will develop broader reporting and conduct ad hoc data analyses to investigate efficiency opportunities, operate as the the SPOC for the 3 ^rd party software hotline, align strategies with other global hotline leads, and oversee special projects.