Ford Technical Hotline Case Analyst - Experienced 

United States, Michigan, Dearborn 

694048936

Technical Hotline Case Analyst - Experienced

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

As part of the Ford Customer Service Division (FCSD) strategy to reimagine the dealer support model, Service Engineering & Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians.

The team’s focus is to deliver a timely response while providing technical support, guidance, and repair plan information. This team will partner closely with the Technical Field Operations team to ensure delivery of excellent end to end technical support.