Career Advancement : Clear career paths and opportunities for advancement within the company.
Employee Well-being : Focus on employee health and well-being with various wellness programs and initiatives.
Sustainability Commitment : Work for a company committed to sustainability and making a positive impact on the environment.
Inclusive Workplace : An inclusive and diverse workplace where all employees are valued and respected.
Technological Leadership: Be part of a company that is a leader in its field, driving technological advancements.
What You’ll Be Doing:
Acting as the primary customer contact to receive and accurately enter customer releases and/or purchase orders within 24 hours from receipt.
Performing contract reviews to ensure alignment between JE and Customer commercial details, including part number/rev level, selling price, Harmonized Tariff Code, Incoterm, minimum order quantity, payment terms, end use, and other pertinent info.
Interfacing with sister plants to order parts to production based on agreed-upon lead-time, obtaining confirmed ship dates from the factory, and ensuring it meets customer requirements considering transit time.
Reviewing customer requirements and collaborating with Key Account Managers on special contract requests and reviews, quality issues, and commercial agreements.
Managing all customer commercial issues and driving to resolution to build and/or maintain positive relationships with key customers.
Ensuring that processes for export compliance are consistently adhered to and issues escalated as required.
Understanding punitive import tariffs that may impact customers/part numbers based on product origin and quoted Incoterm to the customer.
Managing and maintaining accurate customer master records and item master records.
What We’re Looking For:
Responsible, independent, self-starter worker with basic corporate structure understanding.
Keen follow-up skills with cross functional teams and external customers, ability to multitask and reprioritize as necessary.
Calm, cool demeanor to handle escalated customers/
Bachelor's Degree or related experience in purchasing, production planning, logistics, material control, customer service, or account management is helpful.
Sharp problem-solving and analytical skills.
ERP system knowledge is a plus but not required if the candidate has the ability to adapt and quickly learn system processes.