JPMorgan Employee Readiness Training Senior Associate 

United States, Ohio, Columbus 

708838431

As an Associate of Employee Readiness in Testing Center of Excellence, you will work in a dynamic environment to help craft and deliver the learning journey for our global Testing Center of Excellence teams. You are an integral part of the program team, providing input to shape the end user experience and help influence processes on the user’s behalf. You will be able to create and deliver content that will help testers learn best practices and actively listen to feedback to shape content based on what users need. You’ll partner with the framework and technology teams and be a part of the broader Control Management Employee Readiness team.

Job Responsibilities

• Contribute and help create learning curriculum plans, leveraging firm wide internal resources as needed for the Testing Center of Excellence
• Responsible for training delivery to a wide, global audience, including multiple levels: new to role, develop in role, prepare for role through in-person or virtual training sessions, or, assisting with build of online content
• Ability to understand anticipated changes for end user technology and functional changes and effectively communicate these using multiple modalities to impacted audience
• Be a subject matter expert / trusted trainer and advisor on the TCoE content and assist with translating to a delivery method that the impacted audience will best receive (e.g., communications, web- based and /or online content, PPT or video supporting materials, etc.) considering input from program owners and business stakeholders
• Assist with design of creative, modern and engaging solutions/enhance existing content to promote understanding of concepts by the impacted audience(s), suggest training strategies / new ideas
• Help influence courses and related content
• Manage and respond to stakeholder feedback and adjust/make improvements to delivery, content, overall satisfaction scores
• Provide reporting in a timely manner
• Help Build and maintain organization intranet sites/confluence/Teams and create employee-related content.
• Travel up to ~15-25% both domestically and internationally

Required qualifications, capabilities and skills

• Bachelor’s Degree or equivalent preferred
• Experienced in training delivery, training design, learning and development and communications is required
• Risk Management / Process Improvement experience preferred
• Excellent presentation skills (written and verbal)
• Strong problem solving and analytical skills
• A curious mind that prefers to go deep to understand details
• Knowledge of interactive tools (Zoom, Adobe Connect, Confluence)
• Excellent MS Office (Excel, PowerPoint, Word) and SharePoint skills, with experience in Adobe Creative Suite a plus