Citi Group Sr L2 Infrastructure Tech Analyst - Batch Operations AVP 

United States, Texas, Irving 

701654649

Your role as an Infrastructure Sr. Tech Analyst for Batch Operations Enterprise Support will be to provide second-level enterprise support within the CTI Global Production Operations Group. The overall objective is to use infrastructure technology knowledge and identified policies to implement batch schedules, resolve issues, execute technical tasks and deliver superior quality service.

Responsibilities:

• To act as the 2nd level of contact for advanced incidents and will be the primary client interface for strategic tools support and responsible for tools administration of batch scheduling.
• You will be a member of a team that supports all Citi lines of businesses for services like User Acceptance Testing and Production Batch Job Scheduling.
• Provide 24*7 follow the sun support for critical production problems.
• Deliver Business and Technology projects requiring JCL understanding, Batch job scheduling application support for UAT and Production environments.
• You will create technical support documents and Global Process Control Manuals. This includes local administration of internal documentation platforms.
• We will be advocates of the global strategy by developing our highly-collaborative workforce to use global standard tools and processes.
• Develop partnerships with customers, handle expectations and customer concerns.
• Communicate and carry out compliance to the policies, standards, procedures to users in handling change requests.
• Drive transformation/lean projects that will optimize business operations and improve current process efficiency and effectiveness.

Development Value:

You will operate in a global support role with multiple skills, tools and technology, servicing multiple customers. You will have the opportunity to move into any other technology support area with CTI. The Batch Operations Level 2 Support role is a technical position and therefore all skills proven are transferable to any other technical positions. You will have global exposure, help improve the global strategic direction, collaborate with global peers in the technical vertical (Batch Management), and create exciting new growth opportunities by cooperating with other global support organizations i.e. Command Center, Change Management, Continuous Improvement Batch Engineering, and global Application development to name a few.

Knowledge/Experience:

• Familiarity with batch scheduling, JCL language, TSO, and ISPF interfaces as well as file transfer concepts and practices.
• Understanding of Mainframe Fundamentals, LPARS, z/OS, SDSF, z/VM technologies and TWS/z
• Understanding of ServiceNow and its modules Change, Incident, Problem and Knowledge Base.
• Knowledge of Connect Direct is a plus.
• A sound history of building good teamwork with customers and strong customer focus.
• Confidence and previous experience of representing the needs of their group and presenting to senior management.
• Capability to absorb and understand technical information and demonstrates good judgment and “business sense” in choosing alternatives and making final decisions.
• Accurately anticipates and identifies problems/issues and resolves possible causes, generates and carries out solutions.
• Excellent customer and team management skills
• Ability to influence the decision of senior management to deliver improved services for our customers.
• Knowledgeable of Lean Six Sigma or Citi Lean Methodology.
• Desire to work in a rapidly changing and dynamic environment.
• Experience in working with a large-scale data processing environments.
• Experience of interacting with a wide range of teams and individuals at various levels.
• Experience in interacting with Third Party Vendors
• Consistent track record of trouble shooting and problem solving in a pressured environment.
• Consistent record of participating in technology projects that requires batch management application services.

Skills:

• Hands on experience with mainframe LPARS, z/OS and maintaining and protecting batch workloads.
• Strong knowledge of z/OS on mainframe and distributed environments.
• Advanced knowledge of IBM TWS/z. Current plan concepts, LTP, Loops, Predecessor and Successor Jobs, and logs.
• Mainframe REXX skills are a plus.
• Ability to progress complex tasks either as part of a team or working alone.
• Ability to communicate well across all levels (written and verbally).
• Ability to represent the team in key planning sessions with Technical and Business representatives.
• Ability to lead through influence and a keen understanding of business dynamics.
• Innovative. Well versed in developing new ideas and improving current processes.

Qualifications:

• Ideal candidate must have at least 5+ years of experience on working with IBM TWS/z and Mainframe.
• ITIL certification desirable.
• Experience with handling batch management services on mainframe or distributed environments.
• Excellent time management, strong project and analytical skills applicable across different functions, products and portfolios.
• Considers broad implications of decisions on different functions and products.
• Availability to provide weekend on-call coverage on a rotating basis.
• Good communication, presentation, and written skills.
• Strong collaboration, influence, and negotiation skills.

Competencies:

• Risk management mindset to identify potential risks and to ensure we are compliant with controls.
• The successfully candidate will be highly motivated and able to lead initiatives and collaborate or work alone.
• Candidate must have attention to detail and a focused approach to ensure accuracy.
• Accommodating changes to task priorities and additions to requirements, potentially at short notice will be expected.
• Positive ‘can-do’ attitude.
• Deliver to meet production deadlines while working in a highly control centric organization.
• Identify, propose, document, and implement areas of improvement.
• Very strong verbal and written communication skills are essential.
• Self-starter with ability to take the initiative.
• Good communication skills.
• Organizational astuteness.
• Time management and prioritization skills.
• Strong communication skills, both written and verbal.
• Strong customer management ability.
• Strong organization and planning ability.
• Ability to react to a dynamic environment.
• Ability to remain calm and objective in a high-pressure environment.
• Strong problem-solving skills and an analytical approach.

Education:

• Bachelor’s/University degree or equivalent experience

Anticipated Posting Close Date:

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