Citi Group AVP Infrastructure Junior Tech Analyst 

United States, Texas, San Antonio 

452503862

Job Responsibilities:
Provide coverage for the following:

• Review and create scripts for SQL & Oracle DB & Gather necessary data / examples to diagnose problem
• When appropriate, open and manage vendor support requests
• Develop or determine problem resolution
• Test resolution on development system
• Obtain operational approval of test results and implementation plan
• Follow Citi IT change implementation requirements
• Participate in required conference calls for severity 1/2 issues
• Ensure prompt resolution and SLA compliance
• Implement minor system enhancement requests
• Assess deliverables, identify critical paths and dependencies
• Estimate time and cost requirements
• Establish development plan, schedule, and risk / contingency plans
• Test any system changes in development environment prior to implementation
• Coordinate scheduling and implementation of request solution
• Follow Citi IT change implementation requirements
• Communicate request status to the internal Citi customers
• Document timely status updates on assigned trouble tickets and maintenance requests

Qualifications

• 1+ years’ experience in SQL and PL/SQL scripting and debugging
• Windows Server
• Monitoring Tools
• Network Protocols
• Experience of working on production, high availability systems
• Experience in production troubleshooting and capacity planning
• Trouble ticketing systems
• Internet/Browsers

Microsoft Office Suite (i.e., Word, Excel, Outlook)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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