Join a network of experts within Applied Materials FABVANTAGE team working closely with Service and Sales to propose solutions for customer high value problems (HVP).
Function as either Project Manager or Subject Matter Expert (SME) leading discussions with customers to understand their High Value Problems (HVP), propose and implement new Continuous Improvement Projects (CIP), capture learning to maximize service opportunities and implement the solutions to improve customer KPI's.
Increases CSA value throughdefect/variability/COOreduction and PM/process Cpk/matching/Output optimization.
Engages with customers during development, transfer, ramp and HVM to understand the impact of unit process steps on fab KPI’s like yield, output and cost for a fleet of tools.
Engages in strategic new application/product introduction projects to capture learnings and maximize service opportunities.
Identifies opportunities and drives CIP’s to improve tool performance.
Works closely with customers and FSO teams to meet CSA performance KPI’s and gross margin objectives.
Works closely with customers to demonstrate and drive the adoption of new service technologies including FabVantage Offerings at the customer site through Demos, on site evaluations and Joint Development Programs
Resolves complex tool issues utilizing analytics, equipment and process knowledge and systematic FV troubleshooting methodologies for effective root cause diagnostics and issues resolution.
Captures learnings and case studies in FV knowledge base to develop new BKM’s and communicate to SBU/BU to strengthen Applied products.
Supports resolution of process related escalations.
Identifies opportunities for CSA
Knowledge & Skills:
In depth knowledge of hardware on one or more areas (CVD, PVD, ETCH, IMPLANT), experience with 2 or more technologies strongly preferred or expert level in 1 technology
Factory floor experience working in high volume manufacturing
Technical expertise as demonstrated by improvement projects or field problem solving examples
Vacuum theory and strong fab experience with complex vacuum systems
HVM process tool, in-line metrology, and defect basic knowledge
In-depth and/or breadth of expertise in own discipline and broad knowledge of other Fab Engineering disciplines