JPMorgan Content Design Vice President 

United States, New Jersey, Jersey City 

69449889

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

Job responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
• Create clear, concise and compelling content that effectively communicates complex concepts to diverse audiences
• Execute and deliver content solutions that follow best practices and fulfill project requirements (business goals, customer goals, controls, deadlines, and quality)
• Present work, articulating the strategy and impact of content decisions to senior leadership

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience
• Strong portfolio or work samples showing prior content design work
• Strong presentation skills and  experience sharing strategic rationale with partners, senior leaders and stakeholders

Preferred qualifications, capabilities, and skills

• Banking industry or strategy experience and familiarity with technology products and delivery areas
• Strong content and presentation craft
• Comfort with ambiguity and a bias towards action
• Prior work shows how you used an understanding of business value and product strategy to lead to successful design outcomes